AI Tutor Licence and Digital Services Agreement

1.1. LuxRepetitor is an educational technology platform operated by MB “Luxagente”, providing the AI Tutor digital learning service and other technological learning solutions.

1.2. This Agreement governs the use of the AI Tutor and the Platform’s digital functions related to it.

1.3. The booking and provision of one-to-one lessons with independent Tutors are subject to the Student (Parent / Guardian) Platform Use and Services Agreement and other documents applicable to the relevant service.

1.4. The AI Tutor is a digital learning service based on artificial intelligence technologies and intended to support the User’s learning process.

1.5. The User is granted a limited, non-exclusive and non-transferable right to use the AI Tutor in accordance with the terms and duration of the selected plan and this Agreement.

1.6. The User is not granted any ownership or intellectual property rights in the Platform, its software code, technologies, algorithms, databases, design, trademarks or other content belonging to Luxagente or other lawful rights holders.

2.1. The AI Tutor is intended to help Users learn, understand learning materials, deepen their knowledge and independently complete learning tasks.

2.2. Depending on the functionality available at the relevant time, the AI Tutor may be used for:

explaining learning materials;

analysing tasks and explaining the steps involved in solving them;

analysing homework;

preparing for assessments and examinations;

creating tests and practical exercises;

creating individual learning plans;

assessing learning progress;

providing learning recommendations;

answering User questions;

2.3. The specific capabilities of the AI Tutor may depend on the selected plan, subject, year group and the functions available on the Platform at that time.

2.4. The AI Tutor is intended as a learning support tool. It does not constitute a guarantee of any particular academic result and does not replace the User’s own learning, judgement or responsibility for completing educational tasks.

3.1. The User is granted the right to use the AI Tutor for personal, non-commercial learning purposes.

3.2. The licence is valid for the duration of the selected paid, free or other plan provided on the Platform.

3.3. The licence and the User’s account may not be sold, rented, sublicensed or otherwise transferred to third parties, except in cases of use expressly permitted on the Platform.

3.4. Luxagente may restrict or suspend access to the AI Tutor where the User materially breaches this Agreement, compromises or attempts to compromise the security or operation of the Platform, uses the Platform unlawfully or otherwise acts in material violation of applicable Platform rules or law.

3.5. Any restriction or suspension under this Section shall be applied subject to mandatory consumer rights and other requirements of applicable law.

4.1. The AI Tutor may be used under:

a paid subscription plan;

a paid plan of another duration;

a free trial plan, if such a plan is offered at that time;

4.2. The Platform may offer plans of different durations, including 1-month and 4-month plans.

4.3. The price, validity period, number of credits, features and other principal terms of a specific plan are presented to the User on the Platform before payment is made.

4.4. Payments are made through payment service providers integrated into the Platform or otherwise selected by MB “Luxagente” for the relevant payment method.

4.5. The subscription renewal procedure depends on the payment method selected by the User. Payment by Bank Card

4.6. If the User chooses to pay by bank card and automatic renewal applies to the specific plan, the User is clearly informed of this before completing the purchase.

4.7. Once the User has expressly agreed to automatic renewal, at the end of the current subscription period the subscription is automatically renewed for the next corresponding period and the applicable fee is charged using the payment method selected by the User.

4.8. The User may disable automatic subscription renewal in their account before the next payment is initiated.

4.9. Disabling automatic renewal does not terminate the period already paid for. The User may continue to use the selected plan until the end of its validity period. Payment via Bank Link

4.10. When paying via Bank Link or electronic banking, the subscription is not automatically renewed.

4.11. At the end of the paid period, the User must purchase a new plan in order to continue using paid AI Tutor functions.

4.12. A new purchase is subject to the prices, features and terms specified on the Platform at the time of that purchase.

5.1. Depending on the selected plan, the User’s account may be allocated the number of credits specified on the Platform.

5.2. Credits are used for the AI Tutor and other functions specified on the Platform in accordance with the credit usage rules applicable at that time.

5.3. If the subscription is renewed without interruption, unused credits remain in the User’s account and are carried over to the next subscription period.

5.4. After the subscription expires, unused credits are retained for a further 7 calendar days.

5.5. If the User renews the subscription within 7 calendar days after the subscription expires, the unused credits remain in the User’s account.

5.6. If the subscription is renewed more than 7 calendar days after its expiry, the previously unused credits are cancelled and are not restored.

5.7. Unless expressly stated otherwise on the Platform, this rule applies both to credits granted under a plan and to credits purchased additionally or obtained in other ways.

5.8. Credits are not money, electronic money or a means of payment and cannot be transferred or exchanged for money, except where required by applicable law.

6.1. The Platform may provide the User with a free trial period for using the AI Tutor.

6.2. The duration of the free trial, the number of credits and the functions available during the trial are specified on the Platform.

6.3. The functionality available during the free trial period may be limited compared with paid plans.

6.4. At the end of the free trial period, a paid plan is activated only in accordance with the terms clearly presented to and, where required, accepted by the User in advance.

7.1. If the User is a consumer, the rights relating to withdrawal from a distance contract provided for under applicable Lithuanian and European Union consumer law apply in the cases, within the time limits and subject to the conditions established by applicable law.

7.2. Before purchase, the User is informed that provision of the AI Tutor digital service may begin immediately after successful payment.

7.3. If the User wishes to start using the service before the expiry of the applicable withdrawal period, the User is asked to provide the relevant express request and, where required by law, consent and confirmation.

7.4. Before purchase, the User is informed of the circumstances in which, due to the commencement or performance of the relevant digital service or digital content, the right of withdrawal may be restricted or lost under applicable law.

7.5. Where applicable law requires the User’s prior express consent and acknowledgment of the consequences of losing the right of withdrawal, the relevant exception shall apply only after the required confirmations have been properly obtained.

7.6. The procedure for refunds, incorrect or duplicate payments and other matters relating to purchases and payments is set out in the LuxRepetitor Purchase, Service Provision and Refund Terms.

7.7. Nothing in this Agreement restricts any consumer rights or remedies that cannot be restricted, waived or excluded by agreement under applicable law.

8.1. The AI Tutor generates responses and other learning outputs using artificial intelligence technologies.

8.2. Depending on the specific function, AI-generated responses may take into account information provided by the User, learning materials made available through the Platform and other information lawfully processed or made available for the relevant AI-supported function.

8.3. The Platform may periodically update, modify and improve the functionality of the AI Tutor in order to improve service quality, security, reliability and the User experience, subject to applicable law.

8.4. If the AI Tutor does not have sufficiently reliable information to answer a specific question, it may inform the User that it does not have sufficient information or cannot provide a reliable answer.

8.5. The functionality, interface, available AI features and technical methods used to provide the AI Tutor may change over time, provided that such changes are made in accordance with this Agreement and applicable law.

9.1. The AI Tutor aims to provide responses that are as accurate, useful and educationally relevant as possible. However, due to the nature of artificial intelligence technologies, AI-generated responses may contain errors, inaccuracies, incomplete information or outdated information.

9.2. The User understands that the AI Tutor may:

incorrectly interpret a question;

provide an inaccurate answer;

provide an incomplete explanation;

fail to identify relevant context;

9.3. If the User believes that the AI Tutor has provided an incorrect answer, they may use the “Report an Error” function available on the Platform.

9.4. If an MB “Luxagente” administrator confirms that the reported response did in fact contain an AI error, the User will be granted a fixed compensation of 10 AI credits.

9.5. Merely submitting a report about a possible AI error does not automatically grant credits. The 10 AI credit compensation is awarded only after administrator confirmation, and the User is informed of the award through the Platform and/or by email.

9.6. An error identified in an individual AI response does not, by itself, mean that the User’s entire purchased plan is deemed not to have been provided or that the full amount paid for the plan is automatically refundable. This provision does not restrict any consumer rights or remedies available under applicable law.

9.7. The AI Tutor is a learning support tool. The User should critically evaluate AI-generated information, particularly where the accuracy of that information may have significant consequences.

9.8. The AI Tutor is intended solely as a learning support tool and is not intended to provide or replace financial, legal, medical or other professional advice.

9.9. The AI Tutor is not a human Tutor, teacher or official educational institution and does not replace one-to-one tutoring services provided by independent Tutors.

10.1. The User undertakes to:

use the AI Tutor and Platform for lawful purposes;

provide accurate information where required for Platform functionality;

not attempt to circumvent the Platform’s security measures;

not use the AI Tutor for unlawful activities;

keep their account login details secure;

not transfer their account to third parties, except where expressly permitted on the Platform;

not infringe the rights of other persons;

10.2. The User is responsible for the information, questions, files, images and other content they choose to submit through the AI Tutor, subject to applicable law.

10.3. The User should avoid unnecessarily submitting personal data of third parties or other information that they are not authorised to provide.

11.1. Without Luxagente’s permission, and subject to any rights that cannot lawfully be excluded or restricted, the User is prohibited from:

systematically copying, reproducing or extracting the operation or content of the AI Tutor;

automatically collecting AI-generated content on a large scale in violation of the Platform’s rules;

using robots, scrapers or other automated tools in violation of the Platform’s rules or applicable law;

bypassing or attempting to bypass technical or security restrictions;

disrupting or attempting to disrupt the operation of the Platform;

11.2. Nothing in this Section restricts any right that the User is entitled to exercise under mandatory applicable law.

12.1. All intellectual property rights in the LuxRepetitor Platform, including its software code, design, trademarks, databases, technologies and other content created by Luxagente, belong to MB “Luxagente” or the respective lawful rights holders.

12.2. The User is granted only the limited right to use the Platform and AI Tutor as set out in this Agreement.

12.3. This Agreement does not transfer any Luxagente intellectual property rights to the User.

12.4. Where content or materials belonging to third parties are lawfully made available through the Platform, the rights in such content remain with the relevant rights holders.

13.1. Luxagente aims to ensure the proper, secure and stable operation of the AI Tutor.

13.2. The operation of the Platform may be temporarily affected by:

technical disruptions;

scheduled maintenance or updates;

internet connection disruptions;

disruptions to third-party services;

disruptions to the operation of AI technology providers;

security incidents;

13.3. If a paid digital service is not provided or does not conform to the agreed requirements, the User shall have the consumer rights and remedies provided for by applicable law.

13.4. The User may report significant disruptions to the operation of the Platform by email at info@luxrepetitor.ai.

13.5. Temporary technical interruptions do not limit the User’s mandatory rights where applicable law provides a remedy in relation to the relevant failure or lack of conformity.

14.1. To the extent permitted by applicable law, Luxagente shall not be liable for damage arising solely from:

improper or unlawful use of the AI Tutor by the User;

disruptions to the User’s own equipment, software or internet connection;

disruptions to third-party systems outside Luxagente’s reasonable control;

14.2. Luxagente does not guarantee any specific learning outcome, improvement in grades, passing an examination, admission to an educational institution or any other specific academic result.

14.3. The limitations of liability set out in this Agreement do not apply in cases and to the extent that liability may not be limited or excluded under applicable law.

14.4. Nothing in this Agreement limits the User’s statutory rights relating to the conformity, availability or proper provision of paid digital services.

15.1. The User’s personal data is processed in accordance with the LuxRepetitor Privacy Policy and applicable data protection law.

15.2. When using the AI Tutor, depending on the functions used, the following data may be processed:

AI query data;

AI-generated responses;

conversation history;

learning history and progress;

uploaded files, images and other information provided by the User;

15.3. The specific purposes, legal bases, retention periods, categories of recipients and other information concerning the processing of personal data are set out in the Privacy Policy.

15.4. If the User voluntarily connects Google Calendar to the Platform, personal data associated with that integration is processed in accordance with the Privacy Policy and the permissions granted through the relevant Google authorisation process. Personal data obtained through the optional Google Calendar integration is not used to train or improve general-purpose artificial intelligence or machine-learning models.

15.5. The Google Calendar integration is optional and is not required in order to use the core AI Tutor service.

16.1. This Agreement becomes binding on the User from the moment they properly confirm their acceptance of its terms through the Platform.

16.2. The User’s right to use paid AI Tutor functions is valid for the duration of the selected and paid plan, subject to this Agreement and applicable law.

16.3. Upon expiry of the subscription period, if the subscription is not automatically renewed or renewed by the User, the User’s access to paid functions expires or is restricted in accordance with the terms of the plan applicable at that time.

16.4. The User may disable automatic renewal where applicable without terminating the already paid subscription period.

16.5. Termination or expiry of this Agreement does not affect provisions which, by their nature, are intended to continue to apply after the end of the Agreement, including provisions relating to intellectual property, liability and lawfully retained data.

17.1. Luxagente may update this Agreement where necessary due to:

changes in applicable law;

changes to Platform functionality;

technological or security requirements;

introduction of new functions or services;

changes necessary to maintain or improve the digital service;

17.2. The updated version of the Agreement will be published on the Platform.

17.3. If an amendment materially affects the User’s access to or use of a paid digital service, the User will be informed in accordance with the procedure and requirements established by applicable law.

17.4. Where applicable law gives the User the right to terminate the Agreement or exercise another remedy as a result of a material change to the digital service, this Agreement does not restrict such right.

18.1. This Agreement is governed by the laws of the Republic of Lithuania and applicable European Union law.

18.2. Any dispute arising from or relating to this Agreement shall first be addressed through negotiations where appropriate.

18.3. If no agreement can be reached, disputes shall be resolved in accordance with the procedure established by applicable law, without restricting any mandatory rights available to consumers.

18.4. This Agreement applies together with:

the Purchase, Service Provision and Refund Terms;

the Privacy Policy, including its provisions concerning cookies and similar technologies;

the Student (Parent / Guardian) Platform Use and Services Agreement, where applicable;

18.5. If individual terms clearly presented to the User at the time of a specific purchase differ from the general provisions of this Agreement, the individual terms clearly presented at the time of purchase shall apply to that specific purchase to the extent permitted by applicable law.

18.6. If any provision of this Agreement is found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.