LuxRepetitor
Privacy Policy
Effective date: 20 October 2025. Last updated: 2026-03-19 Data Controller: MB "Luxagente", legal entity code 307409593, Z. Gerulaicio g. 4-34, LT-45391 Kaunas, Lithuania, email: luxagente@gmail.com (hereinafter - the Company, we, us, our). This Privacy Policy explains how MB "Luxagente" processes personal data when you use the LUX Repetitor platform and related services (hereinafter - the Platform). The Policy applies to all users (students, parents, teachers, legal entities and their representatives) as well as Affiliate Program participants.
Privacy Policy
Effective date: 20 October 2025. Last updated: 2026-03-19 Data Controller: MB "Luxagente", legal entity code 307409593, Z. Gerulaicio g. 4-34, LT-45391 Kaunas, Lithuania, email: luxagente@gmail.com (hereinafter - the Company, we, us, our). This Privacy Policy explains how MB "Luxagente" processes personal data when you use the LUX Repetitor platform and related services (hereinafter - the Platform). The Policy applies to all users (students, parents, teachers, legal entities and their representatives) as well as Affiliate Program participants.
1. Data categories and sources
1.1. What we collect directly from you:
- Registration data: first name, last name (where applicable), email address, phone number (if provided), account identifier, password hash.
- Subscription/payment information: plan type, payment status, invoice data (without full card numbers).
- Content/usage data: your questions, answers, learning history, chosen topics, progress.
- Communications: emails you send to us, complaints, feedback.
1.2. What we obtain automatically
- Technical data: IP address, device/browser type, session identifiers, login time, error logs.
- Cookies and similar technologies (see Section 8).
1.3. From third parties (where applicable)
- Payment providers / processors (e.g., Paysera, Stripe) - payment status, transaction ID, payment date.
- Affiliate Program - commissions, payout status, tax information (if you participate).
2. Purposes and legal bases for processing (GDPR Art. 6)
We process data for the following purposes:
1. Contract conclusion and performance (GDPR Art. 6(1)(b)): creating and administering your account; providing access to the Platform, managing subscriptions; providing digital content (AI tutoring, tasks, analyses).
2. Compliance with legal obligations (GDPR Art. 6(1)(c)): accounting and tax administration; responding to lawful requests from authorities.
3. Our legitimate interests (GDPR Art. 6(1)(f)): ensuring Platform security and performance (error logs, abuse prevention); improving services and features (anonymised/aggregated statistics); retaining evidence for dispute handling (for a reasonable period).
4. Consent (GDPR Art. 6(1)(a)) - where applicable: analytics/marketing cookies; direct marketing (newsletters, offers); in the case of minors - parental/guardian consent (see Section 10).
3. Data sharing (categories of recipients)
Data may be disclosed only to the extent necessary to achieve the purposes: Payment partners: banks, payment processors (e.g., Paysera, Stripe) - for processing payments; IT and hosting: server/cloud, email, security and DDoS/CDN service providers (within the EU/EEA or with appropriate safeguards - see Section 6); Analytics and service improvement: only with consent for the relevant cookies; Public authorities: where required by law (e.g., tax authority, data protection authority, courts); Other processors: only under data processing agreements and in compliance with the GDPR.
We do not sell your personal data to third parties.
4. Retention periods
We apply the principle "no longer than necessary":
- Account/registration data - for the entire lifetime of the account.
- Payment/accounting data - 10 years under Lithuanian law.
- Usage/learning history - until the account is deleted (or earlier upon your request) and thereafter only in anonymised form.
- Technical logs - typically 90-365 days (for security and diagnostics).
- Direct marketing - until consent is withdrawn.
5. Your rights (GDPR Arts. 15-22) and how to exercise them
You have the right to: obtain confirmation of processing and access your data; request rectification of inaccurate data; request erasure ("right to be forgotten") where applicable; request restriction of processing; object to processing where based on legitimate interests; withdraw consent at any time (where processing is based on consent, e.g., marketing/cookies).
Submitting requests: email luxagente@gmail.com.
Response time: within 30 calendar days (may be extended by up to 60 days due to complexity - we will inform you).
Complaints: you may contact the State Data Protection Inspectorate or bring a claim before a court.
6. Transfers outside the EU/EEA
If data are transferred outside the EU/EEA (e.g., via global CDNs or email services), we ensure appropriate safeguards, including European Commission Standard Contractual Clauses (SCCs) and/or adequacy decisions. We will inform you if the list of recipients changes.
7. Security
We apply organisational and technical measures in line with good industry practice: role-based access control (RBAC), secure password hashing with a unique random salt, encryption in transit (TLS) and, where applicable, at rest, logging and monitoring, backups, and employee confidentiality undertakings. However, no online system can guarantee 100% security.
8. Cookies and similar technologies
8.1. What are cookies?
Cookies are small text files stored on your device (computer, phone, tablet) by a website. They allow the website to recognise you, remember your settings (e.g., language, login state) and improve your user experience. We may also use similar technologies such as local storage, tracking pixels, or tags.
8.2. What cookies do we use?
The Platform uses the following categories of cookies: Necessary (technical/functional) - ensure the operation of the website and Platform; Analytics/statistics - help us understand how visitors use the Platform; Marketing/personalisation - display relevant content, offers or ads (only with explicit consent).
8.3–8.8. Third-party cookies (e.g. Google Analytics 4, Stripe, Paysera, Meta Pixel, YouTube, Vimeo), transfers outside EU/EEA, consent management, cookie duration, managing cookies in your browser, and consent records - full details are on the Platform. We log the moment of cookie consent (date, selected categories, IP, browser type) to demonstrate valid consent as required by GDPR Art. 7.
9. Automated decision-making and profiling
The Platform may apply profiling to personalise learning: the AI may suggest topics, tasks or recommendations based on your past activity on the Platform. Such profiling does not produce legal or similarly significant effects within the meaning of the GDPR.
10. Minors
10.1. Contracts for paid services may be concluded only with adults (18+), or with minors from 14 years of age if they have parental or legal guardian consent, or if they lawfully manage their own funds under the Civil Code of the Republic of Lithuania.
10.2. Minors under 14 may use the Platform only via their parents' or guardians' account and under their responsibility.
10.3. If it is established that personal data have been collected from a minor without the required consent, MB "Luxagente" will promptly take steps to delete such data or obtain the appropriate parental/guardian consent, ensuring lawful processing under GDPR Art. 8.
11. Affiliate Program
11.1. For ordinary users (students, parents, teachers) we do not collect bank details or personal identification numbers.
11.2. For Affiliate Program participants (when commissions are payable) we process: first name, last name; personal identification number or company code; IBAN; data on accrued/paid commissions. Purposes and bases: calculating and paying commissions - contract (GDPR Art. 6(1)(b)) and legal obligations (GDPR Art. 6(1)(c)); reporting to the State Tax Inspectorate - legal obligation (GDPR Art. 6(1)(c)). Recipients: payment partners (banks, processors), the State Tax Inspectorate, and (where applicable) accounting service providers. Retention: only as necessary for tax accounting and contractual obligations (generally up to 10 years for accounting).
12. Marketing and notices
We send direct marketing emails only with your consent. You can opt out at any time by clicking the unsubscribe link in the email or by writing to us.
13. Data retention and export after the end of the relationship
When contractual relations end or your account is deleted: we will delete personal data within a reasonable time, except for data we must retain under law (e.g., accounting documents).
14. Changes to this Policy
We may update this Policy by publishing a new version on the Platform (and, where changes are material, we will also notify you separately). Your continued use after an update means you accept the changes, except where the GDPR or other laws provide otherwise.
15. Contacts and complaints
Data Controller: MB "Luxagente", Z. Gerulaicio g. 4-34, LT-45391 Kaunas, Lithuania
Email: luxagente@gmail.com
Complaints: State Data Protection Inspectorate (VDAI) - A. Juozapaviciaus g. 6, 09310 Vilnius, Lithuania, vdai.lrv.lt. You also have the right to bring a claim before a court under Lithuanian law.
Summary (informative only): We process only what is necessary to provide the service, ensure security, meet accounting obligations, and - where you consent - analytics/marketing. We do not sell your data. Your key rights: access, rectification, erasure, restriction, portability, objection, and consent withdrawal. Affiliate data are processed solely for commissions and taxes. Non-essential cookies require your consent.
16. Data Deletion
If you would like to request deletion of your personal data, you can contact us at:
luxagente@gmail.com
We will process your request and delete your data within a reasonable timeframe.
You may also request deletion directly through the Platform (if available).
17. Meta (Facebook and Instagram) integration
Our platform integrates with Meta (Facebook and Instagram) APIs to enable messaging functionality and communication with users via Instagram Direct and Facebook Messenger.
We do not store sensitive personal data beyond what is necessary to provide the service.
"Luxagente MB" License Agreement
This license agreement is concluded between MB "Luxagente" and the Buyer who acquires access to the AI tutor services (System). All users must read and agree to the Terms of Use and Privacy Policy. Current versions are published at https://luxrepetitor.ai.
0. Definitions
- "System" - the digital platform operated by Luxagente MB, providing AI tutor services.
- "License" - the right to use the System for a specified period under the terms of this Agreement.
- "Buyer" - a natural or legal person purchasing the License.
- "Digital Content" - learning materials, assignments, AI-generated answers, analyses, and other products offered under the subscription.
1. Subject matter of the Agreement
1.1. This license agreement is concluded between Luxagente MB, company code 307409593, Z. Gerulaicio g. 4-34, LT-45391 Kaunas, email: luxagente@gmail.com, phone: +37067150758 (hereinafter - the Company), and a natural or legal person (hereinafter - the Buyer) who acquires access to AI tutor services (hereinafter - the System).
1.2. Under this Agreement, the Company undertakes to grant the Buyer a non-exclusive, personal License to use the System; the Buyer undertakes to pay in accordance with the applicable rates.
1.3. The License grants the right to use functionalities such as AI-generated answers, learning assignments, content analysis, individualized learning plans, and other educational services (Digital Content).
1.4. The primary License term is 1 month from the time of purchase. The License is automatically renewed unless the Buyer cancels it in advance.
1.5. All users must read and agree to the Company's Terms of Use and Privacy Policy. Without confirming these documents, access to the System is not granted.
1.6. By checking the box at the time of purchase, the Buyer confirms that they have read all the terms and agree to comply. This consent is deemed an electronically executed confirmation with legal force equivalent to a handwritten signature.
1.7. Licenses may be acquired by: (1) adults; (2) minors from 14 years of age with the consent of parents or guardians; (3) legal entities and their authorized representatives.
1.8. If the Buyer requests individual terms, they must be agreed with the Company in writing in advance.
2. Terms of ordering a License subscription
2.1. The Company may offer the Buyer a monthly subscription for the AI tutor service License (Monthly License Subscription).
2.2. The Monthly License Subscription means the Buyer acquires the right to use the Luxagente AI tutor System for one (1) month from the moment of ordering and paying. Since the service and access to Digital Content are provided immediately, the Buyer has no right to withdraw before the ordered period ends and is not entitled to a refund for the current month.
2.3. The price, description, plan content, and other information are provided at https://luxrepetitor.ai. The Agreement is deemed concluded when the Buyer fills in the order form, provides data, checks the consent box, and confirms the order by making an electronic payment.
2.4. The provision of services is automatically extended for another 1-month period unless the Buyer notifies of cancellation before the end of the current period.
2.5. The Buyer may log in at any time to https://luxrepetitor.ai and cancel automatic renewal by clicking "Cancel". The License remains valid until the end of the current period.
3. Conclusion and term of the Agreement
3.1. The Agreement is deemed concluded when the Buyer, on https://luxrepetitor.ai, provides all required data, checks the box agreeing to this Agreement, and confirms the order by paying electronically.
3.2. The concluded Agreement is stored in the Company's internal database; confirmation and a link to the document may be provided to the Buyer by email along with the order confirmation and invoice.
3.3. The Buyer acknowledges that services (access to the System) commence immediately after payment, and therefore the Buyer loses the right to withdraw from the Agreement before the License term ends (Civil Code of the Republic of Lithuania Article 6.228(10) para. 2(13)).
3.4. The Agreement is valid until the end of the respective License period. After termination, provisions relating to liability, confidentiality, dispute resolution, and settlements shall survive where necessary.
3.5. Terms of purchase, provision of services and refunds
3.5.1. Nature of the service
The Company provides exclusively digital services – access to the AI tutor System. No physical goods, tangible products or physical delivery are provided.
3.5.2. Commencement of the service
Access to the System is granted without delay after successful payment and order confirmation. The service is deemed to have commenced from the moment the Buyer is able to log in to the account and use the System.
3.5.3. Right of withdrawal and its loss
In accordance with Article 6.228(10)(2)(13) of the Civil Code of the Republic of Lithuania, the consumer loses the right to withdraw from the distance contract within 14 calendar days if:
- the provision of services has begun with the consumer's explicit consent;
- the consumer was informed that once the service has begun they will lose the right to withdraw from the contract.
By indicating consent to this Agreement and making payment, the Buyer confirms that:
- they agree for the service to commence without delay;
- they understand and agree that they will lose the right to withdraw from the contract after the service has commenced.
3.5.4. Refunds
No refunds are made for a subscription period that has already begun. If the subscription is cancelled, access to the System remains active until the end of the current paid period, but no monetary compensation is paid for unused time.
3.5.5. Automatic renewal and cancellation
The subscription is automatically renewed for the next calendar month unless the Buyer cancels it before the end of the current period.
The Buyer may cancel automatic renewal at any time in their account by clicking "Cancel subscription". Cancellation stops future payments but does not entitle the Buyer to a refund for the period already paid.
3.5.6. Exceptional cases
If the service cannot be provided due to technical faults attributable to the Company and lasting an unreasonably long time, the Company may at its discretion offer an alternative (e.g. extension of the subscription for an additional period). This does not constitute a refund.
4. Price and payment terms
4.1. License prices are published on https://luxrepetitor.ai. The specific price is indicated at the time of order and confirmed with the invoice sent after successful payment.
4.2. Payment for the License is made in advance for the entire service period. The Buyer may pay via online banking, card, or other methods indicated on the website. A payment is deemed made when the funds are credited to the Company's bank account.
4.3. If the Buyer is a legal entity and opts for manual payment, it may request a proforma invoice and make the payment within 10 calendar days from the invoice date, if agreed in writing with the Company.
4.4. The Buyer must ensure that the payment details provided are accurate. The Company is not liable for failed payments resulting from inaccurate or incorrect data provided by the Buyer.
5. Quality of digital content and warranty
5.1. The features, functionality, and capabilities of the System are described on https://luxrepetitor.ai.
5.2. The System shall be deemed of satisfactory quality if its functionality corresponds to the description, it meets typical purposes for digital content of this kind (e.g., learning, self-study), and it is suitable for the specific purpose indicated by the Buyer (if communicated in advance and confirmed by MB).
5.3. MB "Luxagente" strives to ensure the quality of the System; however, the System uses AI technologies, and occasional errors or inaccuracies may occur. The AI does not read or interpret graphical elements (charts, diagrams, tables).
5.4. If the Buyer notices any defects, errors, or inconsistencies, they are requested to notify MB by email at luxagente@gmail.com, no later than fourteen calendar days after the issue has been observed.
5.5. If the defect occurred due to MB's fault and can be remedied, MB undertakes to correct the error or provide an alternative within a reasonable timeframe. The quality warranty does not limit other consumer rights under applicable laws.
5.6. The System is a learning aid. The Company does not guarantee specific learning outcomes, exam grades or academic progress. The Buyer is responsible for final decisions made on the basis of information provided by the System.
6. Rights and obligations of the parties
6.1. The Company has the right to temporarily restrict or suspend the Buyer's access to the System if the Buyer has breached this Agreement, misused the System, or attempted to harm its functionality, stability, or security.
6.2. Each Party undertakes to immediately inform the other Party if circumstances arise that may affect the performance of this Agreement.
6.3. The Company reserves the right to change the System's name, domain, or other external identifiers by notifying the Buyer 14 calendar days in advance.
6.4. The Company has the right to unilaterally improve or change the System's functionality if this does not materially affect the core services.
6.5. The Company does not undertake to guarantee a specific amount or form of content for the entire License term. Digital Content may be periodically changed, supplemented, or removed.
6.6. Both Parties undertake to act in good faith, cooperate, and comply with this Agreement and applicable laws.
7. Personal data protection and confidentiality
7.1. The Company processes personal data provided by the Buyer (name, surname, email, phone, address where applicable). Where the Buyer is a natural person, the legal basis is performance of the Agreement; where a legal entity, the basis is the Company's legitimate interests.
7.2. Data are retained for the entire term of this Agreement and for 10 days after its performance.
7.3–7.6. The Company implements appropriate organisational and technical measures; may engage data processors (e.g. payment operators, cloud providers); data may be disclosed to Paysera LT, Stripe, IT service providers, or in cases of reorganization or legal obligations.
7.7. Provision of personal data is necessary for entering into this Agreement.
7.8. Data subjects have the rights: to access their data; to request rectification, erasure, or restriction of processing; right to data portability; to lodge a complaint with the State Data Protection Inspectorate; right to compensation for damage caused by improper processing.
7.9. To exercise these rights, the Buyer may contact luxagente@gmail.com.
7.10. The Company may send informational or direct marketing messages only with separate consent. The Buyer may unsubscribe at any time via the link in the email or by writing to luxagente@gmail.com.
7.11–7.13. All information under this Agreement and any data accessed by the Parties in performing it shall be deemed confidential. The confidentiality obligation applies throughout the term of the Agreement and indefinitely after its termination.
8. Liability
8.1. The Buyer is responsible for the accuracy of all data provided to the Company. If inaccurate data cause service disruptions or damage, the Company shall not be liable.
8.2. The Company is not responsible for content published on third-party websites.
8.3. The Company endeavors to ensure uninterrupted operation but is not liable for service disruptions caused by circumstances beyond its control (internet, servers, third-party providers, user equipment).
8.4. Each Party undertakes to compensate the other for direct damages incurred due to a breach of this Agreement caused by the breaching Party's fault. Indirect damages are not compensated unless otherwise provided by law. The Company's liability for any direct damages is limited to the amount paid by the Buyer for the License for the last 1-month period.
8.5–8.6. The Company is not liable for disruptions caused by third parties or force majeure. The Company does not compensate the user for losses arising from the use of or inability to use the service.
9. Notices
9.1. All official notices, information, or documents are sent to the Buyer to the email address provided. Notices in the account are deemed duly served on the next business day following dispatch.
9.2. The Company is not liable for technical email, server, or internet failures that may prevent the Buyer from receiving information. The presence of an email copy on the Company's server is sufficient evidence that the information was sent.
9.3. For questions regarding the System or technical matters, the Buyer may contact luxagente@gmail.com or phone +37067150758.
9.4. Each Party undertakes to promptly inform the other Party of any changes to its contact details (email, phone, address).
10. Final provisions
This Agreement is concluded electronically by confirming it during the online order process. It has the same legal force as a written agreement signed by the parties. This Agreement, together with the Privacy Policy and Cookie Policy, constitutes the entire agreement between the Parties.
10.1. The Company has the right to assign its rights and obligations to third parties without the Buyer's prior consent, but must inform the Buyer at least 14 calendar days in advance, provided such assignment does not reduce the guarantees granted to the Buyer (where the Buyer is a consumer).
10.2. This Agreement is concluded, interpreted, and performed in accordance with the law of the Republic of Lithuania.
10.3. Any disputes shall first be resolved through negotiations. Failing agreement, disputes shall be settled in the courts of the Republic of Lithuania according to the Buyer's place of residence or registered office.
10.4. If the Buyer considers that Luxagente MB has infringed their rights or legitimate interests, the Buyer must first contact the Company in writing at luxagente@gmail.com. The Company undertakes to respond no later than within 10 business days.
10.5. The consumer also has the right to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, https://vvtat.lrv.lt/) or use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/.
Updated: 2026-03-19