Purchase, Service Provision and Refund Terms

1.1. LuxRepetitor is a digital learning platform operated by MB “Luxagente”.

1.2. On the Platform, Users may purchase access to the AI Tutor and other digital features offered on the Platform.

1.3. No physical goods are sold on the Platform, and no physical delivery of goods is provided.

1.4. The price of a specific plan, its validity period, the number of credits provided and other main features are indicated on the Platform before payment is made.

1.5. Plans of different durations may be offered on the Platform, including 1-month and 4-month plans.

1.6. MB “Luxagente” may change the prices, content, number of credits and promotional offers of plans offered in the future. The terms of a period that has already been paid for will not be changed retroactively as a result of such changes.

1.7. These Terms primarily govern paid digital services provided directly by MB “Luxagente”, including AI Tutor plans, subscriptions and related digital features. One-to-one teaching services are provided independently by Tutors and are subject to the Student (Parent / Guardian) Platform Use and Services Agreement and the specific booking, cancellation and refund conditions applicable to such lessons.

2.1. The User selects the desired plan, its duration and one of the payment methods offered on the Platform at that time.

2.2. Before placing a paid order, the User can see the final price payable and the main terms of the selected plan.

2.3. Before making payment, the User confirms that they have read and agree to the Platform terms applicable to them.

2.4. The contract for the selected paid plan is considered concluded when the User places the order, provides the required confirmations and the payment is successfully confirmed.

3.1. All prices applicable to the User are displayed on the Platform before payment is made.

3.2. Services may be paid for using the payment methods offered on the Platform, including:

bank card;

Bank Link (electronic banking);

3.3. Payments may be technically processed through payment service providers selected by MB “Luxagente”.

3.4. MB “Luxagente” does not store the User’s full bank card details if they are processed directly by the payment service provider.

3.5. Information about a successfully completed payment is provided to the User on the Platform and/or by email. Where applicable, the User is provided with an accounting document required by law.

4.1. LuxRepetitor provides digital services. No physical delivery is provided.

4.2. After successful payment, access to the selected plan is normally activated immediately in the User’s account.

4.3. Before purchase, the User is asked to clearly confirm that they wish the provision of the digital service to begin immediately after payment.

4.4. If, due to a technical issue, a paid plan is not activated, the User must contact MB “Luxagente” by email at info@luxrepetitor.ai.

5.1. The validity period of the plan is indicated before purchase.

5.2. The Platform may offer, among others, 1-month and 4-month plans.

5.3. The validity period of the plan begins on the date of its activation, unless otherwise stated in the terms of the specific offer.

6.1. If the User chooses to pay by bank card and automatic renewal applies to the specific plan, the User is clearly informed about this before purchase.

6.2. If the User clearly agrees to automatic renewal, at the end of the current subscription period the subscription is renewed for the next corresponding period, and the fee is automatically charged using the selected payment method.

6.3. The User may disable automatic renewal in their account before the next payment is initiated.

6.4. Disabling automatic renewal does not terminate the period that has already been paid for. The User may continue using the plan until the end of its validity period.

6.5. If the automatic payment fails, the subscription may not be renewed.

7.1. When paying via Bank Link, the subscription is not automatically renewed.

7.2. After the paid period expires, the User must purchase a new plan themselves if they wish to continue using a paid plan.

7.3. The prices and terms displayed on the Platform at the time apply to the purchase of a new plan.

8.1. Depending on the selected plan, the User’s account is granted the number of credits indicated on the Platform.

8.2. Credits are used for Platform functions in accordance with the credit usage rules applicable at that time.

8.3. If the subscription is renewed without interruption, unused credits remain in the User’s account and are carried over to the next subscription period.

8.4. After the subscription expires, unused credits are retained for an additional 7 calendar days.

8.5. If the User renews the subscription within 7 calendar days after the end of the previous subscription, unused credits remain in their account.

8.6. If the subscription is renewed more than 7 calendar days after it has ended, previously unused credits are cancelled and are not restored.

8.7. Unless clearly stated otherwise on the Platform, this 7-day rule applies both to credits provided under a plan and to credits purchased additionally or received in other ways.

8.8. Credits are not money, electronic money or a means of payment and cannot be transferred or exchanged for money, except where required by applicable law.

9.1. If a free trial period is offered on the Platform, its duration and the features provided are specified in the relevant offer.

9.2. Credits and features provided during the free trial may be limited.

9.3. The terms of the free trial may differ from the terms of paid plans.

9.4. After the free trial period ends, a paid plan is activated only in accordance with the terms presented to the User on the Platform before they make their selection.

10.1. Consumers have the right to withdraw from a distance contract as provided for by the laws of the Republic of Lithuania, in the cases and under the conditions where such right applies.

10.2. Before purchase, the User is clearly informed that LuxRepetitor is a digital service, the provision of which may begin immediately after payment.

10.3. If the User wishes to start using the service before the expiry of the withdrawal period, they are asked to clearly confirm this request and, where required by law, to provide the relevant consent.

10.4. Before placing an order, the User is informed about the conditions of the right of withdrawal and the cases provided for by law where, after the provision of a digital service or digital content has begun, the right of withdrawal may be limited or lost.

10.5. Where, under applicable law, an exception to the right of withdrawal depends on the User’s explicit consent and confirmation, such exception applies only after the required consent and confirmation have been obtained from the User.

10.6. These Terms do not limit any consumer rights that cannot be limited or waived by contract under applicable law.

11.1. Payments for a properly provided and activated digital service are not refunded in cases where, under applicable law, the User does not have the right to withdraw from the contract or has lawfully lost that right.

11.2. The mere fact that the User has not used all credits granted to them, has not used the Platform, or has used it less than planned does not in itself give the User the right to request a full or proportional refund of the price paid.

11.3. If, under applicable law, the User has the right to withdraw from the contract or request a refund, such right is not limited by these Terms.

11.4. If payment has been made but, due to a technical error on the part of MB “Luxagente”, the paid service has not been provided and the problem cannot be resolved within a reasonable period of time, the User may request an appropriate solution, including a refund where such refund is due under applicable law.

11.5. If a payment was charged by mistake or charged twice for the same order, the User must contact MB “Luxagente”. Once the incorrect or duplicate payment has been confirmed, the amount charged without justification will be refunded.

11.6. Refunds are made in accordance with the procedure established by law and, where possible, using the same payment method that was used for the original payment.

12.1. If the User is unable to use a paid service due to a technical issue with the Platform, they must notify MB “Luxagente”.

12.2. MB “Luxagente” will seek to resolve the identified technical issue within a reasonable period of time.

12.3. The terms set out in this Section do not limit the consumer’s rights regarding the non-conformity of a digital service or digital content as established by mandatory law.

13.1. The AI Tutor uses artificial intelligence technologies; therefore, its responses may contain inaccuracies or errors.

13.2. The User may report a potentially incorrect AI response using the “Report an Error” function available on the Platform.

13.3. If an MB “Luxagente” administrator confirms that the reported AI response did contain an error, the User is granted a fixed compensation of 10 AI credits. Merely submitting an error report does not automatically grant credits; the compensation is awarded only after the error has been confirmed.

13.4. An error identified in an AI response does not in itself mean that the entire purchased plan is considered not to have been provided or that the full price paid for the plan will automatically be refunded. This does not limit the User’s consumer rights established by law.

14.1. MB “Luxagente” may offer temporary discounts, promotions, additional credits or other special offers.

14.2. The validity period and specific terms of a promotion are indicated on the Platform.

14.3. After a promotion ends, MB “Luxagente” is not required to continue applying the previous promotional price to new purchases, unless clearly stated otherwise in the specific offer.

15.1. MB “Luxagente” may update these Terms due to changes in legislation, Platform functionality, payment methods or the business model.

15.2. The new version of the Terms is published on the Platform.

15.3. Material changes affecting an existing subscription are applied in accordance with applicable law and, where necessary, the User is informed about them in advance.

16.1. These Terms are governed by the laws of the Republic of Lithuania.

16.2. No provision of these Terms may be interpreted as excluding or limiting consumer rights that cannot be waived under applicable law.

16.3. The User may submit questions regarding payments, plan activation, subscriptions or refunds: Email: info@luxrepetitor.ai Tel.: +370 671 50758

16.4. These Terms apply together with the LuxRepetitor AI Tutor Licence Agreement, Privacy Policy, Student (Parent / Guardian) Platform Use and Services Agreement, where applicable, and other Platform rules applicable to the specific User and the selected service.

16.5. If there is any inconsistency between these Terms and the individual terms clearly presented to the User at the time of a specific purchase, the individual terms clearly presented at the time of purchase apply to that specific purchase to the extent permitted by law.