Student (Parent / Guardian) Platform Use and Services Agreement

1.1. LuxRepetitor is an educational technology platform designed to help students, their parents or guardians, and independent Tutors find one another, book one-to-one online lessons and use additional digital learning tools.

1.2. The Platform is not a school or educational institution. The Platform provides the AI Tutor / AI Agent as a standalone digital learning service and provides a technological platform through which Users may find independent Tutors and book one-to-one lessons.

1.3. One-to-one teaching services are provided solely by the relevant Tutor, acting independently, in their own name and under their own responsibility.

1.4. In relation to one-to-one lessons, MB “Luxagente” provides the technological Platform and related intermediation, booking, communication, payment administration and technical functionality. MB “Luxagente” is not the provider of the individual teaching service itself.

1.5. The relevant Tutor is responsible for the quality, content and methodology of their one-to-one teaching services and for their communication with the Student, subject to this Agreement and applicable law.

1.6. One-to-one remote lessons booked through LuxRepetitor are conducted using the Zoom video conferencing service. LuxRepetitor provides the technological functionality required to book and administer the lesson, while the individual teaching service itself is provided by the selected Tutor.

2.1. During registration, the User must provide accurate, complete and up-to-date information.

2.2. A minor’s use of the Platform and transactions entered into on behalf of a minor are subject to the minor’s age, legal capacity and the requirements of applicable law. Where parental or guardian consent or representation is required by applicable law, the relevant parent, guardian or other legal representative is responsible for providing such consent or representation.

2.3. Persons under the age of 14 may use the Platform through the account of their parent or legal guardian, except where applicable law permits otherwise. Users aged 14 to 18 may use the Platform and paid services with the consent of their parent, guardian or other legal representative where such consent is required under applicable law.

2.4. Login details are confidential. The User is responsible for taking reasonable measures to protect the security of their account and login credentials.

2.5. The Platform has the right to suspend or terminate an account where this Agreement, the Platform’s rules or applicable laws are breached.

find independent Tutors;

book one-to-one remote lessons;

make payments through the payment solutions integrated into the Platform;

use the AI Tutor / AI Agent;

use the Platform’s CHAT system;

4.1. At any one time, a Student may submit up to 3 booking requests for the same subject with different Tutors and up to 10 active booking requests across all subjects.

4.2. Once one Tutor confirms a booking, all other booking requests for the same subject are automatically cancelled.

4.3. Once a Tutor confirms a booking request, the Student has 1 hour to make payment. After payment, the price and conditions of that lesson are fixed, and the paid lesson constitutes an obligation to provide the lesson on the agreed terms.

4.4. If the booking is not paid for within 1 hour, it is automatically cancelled.

4.5. Optional Google Calendar Integration 4.5.1. The User may voluntarily connect their Google Calendar account to the Platform. Connecting Google Calendar is optional and is not required in order to use the Platform. 4.5.2. Where the User enables the integration and grants the required permissions through Google, the Platform may create, update and synchronise LuxRepetitor-related lesson events in the User’s Google Calendar. 4.5.3. The Google Calendar integration is provided solely as an additional scheduling and convenience feature. Information displayed within the LuxRepetitor Platform remains the primary source of information regarding the status, date and time of a lesson. 4.5.4. A failure, delay or interruption in Google Calendar synchronisation does not by itself cancel, reschedule or otherwise modify a booking made through the Platform.

5.1. Payments for one-to-one lessons booked through the LuxRepetitor Platform are made using payment solutions integrated into the Platform. Payment transactions are technically processed through OPAY and the ComplyPay payment infrastructure used for settlements relating to one-to-one lessons, subject to the applicable terms of the relevant payment service providers.

5.2. MB “Luxagente” is not itself a payment service provider. Payment transactions are technically processed using the payment infrastructure of the payment service providers integrated with the Platform.

5.3. For each successfully completed one-to-one lesson, 80% of the remuneration amount calculated for the relevant lesson is attributable to the independent Tutor, while 20% constitutes the Platform commission due to MB “Luxagente” for the technological, booking, administrative and related services provided through LuxRepetitor.

5.4. The Tutor’s remuneration and the Platform commission are accounted for and allocated using the payment infrastructure applicable to settlements for one-to-one lessons.

5.5. The 80% remuneration portion attributable to the Tutor does not constitute income of MB “Luxagente”. The 20% Platform commission due to MB “Luxagente” constitutes the Platform’s income, subject to applicable accounting and tax legislation.

5.6. The payment allocation described in this Section applies specifically to one-to-one lessons provided by independent Tutors. It does not apply to separate digital services provided directly by MB “Luxagente”, including the AI Tutor / AI Agent, which are subject to the purchase and use terms applicable to those services.

6.1. After a booking is confirmed and paid, the price and conditions of that paid lesson are fixed, and the paid lesson constitutes an obligation to provide the lesson on the agreed terms.

6.2. Cancellation of a single paid lesson by the Student: (a) if cancelled 24 hours or more before the scheduled start time, the Student is entitled to a 100% refund of the amount actually paid for that lesson; (b) if cancelled less than 24 hours before the scheduled start time, a 100% refund is not guaranteed. A LuxRepetitor administrator decides individually whether a refund is granted and, where applicable, in what amount.

6.3. Where the Student cancels a future lesson 24 hours or more before the scheduled start time, a 100% refund of the amount actually paid for that lesson applies automatically in the normal case and no administrator decision is required. If less than 24 hours remain before the lesson, there is no automatic refund. The Student may request an administrator review, and the administrator may grant a full refund, a partial refund or no refund after assessing the circumstances. Payment partners, including OPAY, technically process payments and refunds; they do not determine whether a refund is due under this Agreement.

6.4. Packages. A lesson package is a set of individually scheduled lessons with separate dates. The accounting value of one package lesson is calculated by dividing the amount actually paid for the package by the number of lessons included in the package. As a rule, all package lessons are planned within a period not exceeding 30 days from the first package lesson. Unused package lessons may be used for up to 90 days from the first package lesson. After 90 days, they expire. Once the 90-day period has expired:

unused lessons are not automatically refundable;

6.5. Each package lesson is accounted for separately. For each lesson actually completed, the Tutor’s share becomes payable under the applicable settlement procedure without waiting for the final package lesson to be completed. A future package lesson cancelled 24 hours or more before its scheduled start time is automatically refunded according to that lesson’s accounting value. If cancelled less than 24 hours before its scheduled start time, there is no automatic refund, but an administrator review may be requested. Completed package lessons are not repriced following a later partial cancellation of the package, and any package discount is not retrospectively withdrawn. If the Tutor cannot continue an already paid package, the package is not automatically transferred to another Tutor. Future unperformed lessons are handled under the rules set out in this Section.

6.6. If the Tutor cancels a paid lesson without an agreed reschedule, the case is referred to a LuxRepetitor administrator for review. If the administrator confirms a Tutor violation, the Student receives: a 100% refund of the amount actually paid for that lesson; and an additional 100 AI credits. A Strike is a separate administrative measure that may be assigned to the Tutor by the administrator following a separate assessment. A Strike is never assigned automatically.

6.7. The cancellation and refund rules set out in this Section do not limit any mandatory rights available to the User under applicable consumer protection law, including any applicable right to withdraw from a distance contract.

6.8. Where a statutory right of withdrawal applies, the conditions, time limits, consequences and applicable exceptions to that right are governed by applicable law and the Platform’s applicable purchase and refund terms.

7.1. The Student may request a reschedule, including immediately before the scheduled start time, by contacting the Tutor through the Platform’s CHAT system.

7.2. If the Tutor agrees to a new time, the change constitutes an agreed reschedule. It is not a cancellation, not a no-show and does not constitute grounds for a Strike.

7.3. For a single lesson, the Student may initiate a maximum of 2 reschedules. The number of reschedules initiated by the Tutor is not limited, provided that the Student agrees.

7.4. A rescheduled lesson must take place within 30 days of the original scheduled date of that lesson. A subsequent reschedule does not start a new 30-day period.

7.5. If the 30-day period expires and the lesson has not taken place, a LuxRepetitor administrator reviews the case individually. No automatic refund or penalty applies solely because that period has expired.

7.6. If the Tutor does not agree to reschedule and the Student cancels the paid lesson, Section 6.2 applies.

7.7. Where Google Calendar synchronisation is enabled, the Platform may automatically update the corresponding Google Calendar event following an agreed rescheduling or other confirmed change to the lesson.

7.8. Changing, moving or deleting a LuxRepetitor lesson event directly in Google Calendar does not constitute a cancellation or agreed rescheduling of the lesson. Any cancellation or rescheduling must be made or agreed through the LuxRepetitor Platform in accordance with this Agreement.

8.1. The Student must join the lesson on time. If the Student is late by up to 10 minutes, the lesson continues. The Tutor may extend the lesson but is not obliged to do so.

8.2. If the Student does not join within 10 minutes of the scheduled start time and there was no prior agreed reschedule (Student no-show), the Tutor is entitled to the full remuneration applicable to that lesson and the Student loses the amount paid for that lesson.

8.3. If the Tutor does not join within 10 minutes of the scheduled start time and there is no agreed reschedule, the system may record a possible Tutor no-show and refer the case to a LuxRepetitor administrator for review. The mere fact of 10 minutes’ absence does not itself trigger an automatic refund, 100 AI credits or a Strike. If the administrator confirms a Tutor violation, the Student receives a 100% refund of the amount actually paid for that lesson and 100 AI credits. The administrator decides any Strike separately.

8.4. If the Tutor is more than 5 minutes late after the scheduled start time, the lateness may be recorded as a possible violation. There is no automatic refund, compensation or Strike solely because lateness was recorded. Any disputed lateness and possible consequences are assessed by a LuxRepetitor administrator. Only the administrator may assign a Strike, and a Strike is never automatic.

8.5. Failure to receive a Google Calendar event, notification or reminder does not by itself constitute cancellation of a lesson or exempt the Student from the obligation to attend a confirmed and paid lesson. The Student remains responsible for checking the status and scheduled time of the lesson within the LuxRepetitor Platform.

9.1. The Student may submit a dispute or claim regarding a lesson that did not take place or was provided improperly.

9.2. The Platform’s internal claim/dispute period is 48 hours after the lesson. This period is not an automatic refund mechanism. Any dispute or claim is reviewed by a LuxRepetitor administrator. The 48-hour internal period does not limit any mandatory rights or statutory time limits available to the User under applicable law.

9.3. The Platform has the right to request additional information, explanations or other relevant data from the Student and the Tutor.

9.4. A LuxRepetitor administrator makes a decision after assessing all relevant circumstances in cases where this Agreement requires administrator review. This provision does not remove the automatic refund provided for in Sections 6.2(a) and 6.3 where the Student cancels a future lesson 24 hours or more before the scheduled start time.

9.5. The Platform’s decision regarding a refund is final for the purposes of the Platform’s internal dispute resolution process, without prejudice to the User’s rights under applicable law, including the right to seek resolution of the dispute before a competent consumer protection authority or court.

10.1. Users may access the AI Tutor / AI Agent through the Platform. The AI Tutor / AI Agent is an artificial intelligence-based standalone digital learning service provided directly by MB “Luxagente”.

10.2. The AI Tutor / AI Agent is intended to support students in their learning and may be used for independent study and additional educational support, including learning based on the Lithuanian general education curriculum.

10.3. The AI Tutor / AI Agent is a separate Platform service and may be used independently of one-to-one lessons with Tutors.

10.4. The User may use only the AI Tutor / AI Agent, only one-to-one lessons with an independent Tutor, or both services.

10.5. One-to-one teaching services available through the Platform are provided by independent Tutors. The AI Tutor / AI Agent, as a digital learning service, is provided directly by MB “Luxagente”.

10.6. The AI Tutor / AI Agent generates responses using artificial intelligence technologies. Although the Platform aims to provide information as accurately as possible, AI-generated responses may be inaccurate or incomplete. The User should not rely on AI-generated responses as their sole source of information.

10.7. The Platform may also use artificial intelligence technologies for other Platform functions, including learning recommendations, automated assessment of learning progress, generation of lesson summaries and other supporting functionality, subject to the Platform’s Privacy Policy and applicable law. Consumer Rights Relating to Digital Services

10.8. Where the User is a consumer, the AI Tutor / AI Agent and other digital services provided directly by the Platform are subject to the mandatory consumer protection requirements applicable to digital content and digital services.

10.9. If a digital service provided by the Platform does not conform to this Agreement or applicable legal requirements, the User is entitled to the remedies provided by applicable law. Depending on the circumstances, these may include requiring the digital service to be brought into conformity, receiving a proportionate reduction in price or terminating the relevant contract.

10.10. Nothing in this Agreement excludes, restricts or otherwise affects any mandatory rights or remedies available to the User under applicable consumer protection law.

bypassing the Platform and arranging payments directly with a Tutor for lessons arranged through LuxRepetitor;

using the Platform for unlawful activities;

insulting, threatening, harassing or otherwise behaving inappropriately towards other Users or Tutors;

recording lessons without the consent of all participants where such consent is required;

12.1. To the extent permitted by applicable law, the Platform is not liable for:

the quality of one-to-one teaching services provided independently by Tutors;

learning outcomes;

examination or test results;

teaching methodology selected by a Tutor;

acts or omissions of independent Tutors;

12.2. The relevant Tutor is responsible for the quality and provision of their one-to-one teaching services, subject to the rights and remedies available to the User under applicable law.

12.3. To the extent permitted by applicable law, the Platform is not liable for the failure or improper functioning of equipment used by the User, including a computer, telephone, tablet, camera, microphone or other equipment.

12.4. Nothing in this Section excludes or limits any liability of the Platform that cannot lawfully be excluded or limited under applicable law.

12.5. Nothing in this Section limits the User’s mandatory statutory rights in relation to digital services provided directly by MB “Luxagente”, including the AI Tutor / AI Agent.

13.1. Personal data is processed in accordance with the Platform’s Privacy Policy and applicable data protection law.

13.2. The Platform processes personal data in accordance with the requirements of the General Data Protection Regulation (GDPR) and other applicable data protection legislation.

13.3. Where the User voluntarily connects a Google Calendar account, personal data and authorisation data required for the integration are processed in accordance with the Platform’s Privacy Policy and the permissions granted by the User through Google. The User may disable or disconnect the Google Calendar integration at any time.

14.1. All intellectual property rights in and to the LuxRepetitor Platform, including its design, logos, software code, functionality and other Platform content, belong to MB “Luxagente” or its lawful licensors, as applicable.

14.2. Except where permitted by applicable law or the relevant rights holder, Users may not copy, distribute, modify or otherwise use Platform content or protected third-party content without the necessary rights or permission.

15.1. The Platform has the right to update this Agreement.

15.2. The updated version of the Agreement will be published on the Platform.

15.3. Where changes materially affect the User’s rights or obligations, the User will be informed of such changes in advance where required by applicable law. Continued use of the Platform after the changes take effect constitutes acceptance of the updated Agreement only to the extent permitted by applicable law and does not limit any mandatory rights available to the User.

16.1. This Agreement is governed by the laws of the Republic of Lithuania.

16.2. Any disputes shall first be sought to be resolved through negotiation.

16.3. If an agreement cannot be reached, disputes shall be resolved in accordance with the applicable laws and procedures of the Republic of Lithuania, without prejudice to any mandatory consumer rights, including applicable rights to use competent out-of-court dispute resolution bodies or to bring proceedings before a court having jurisdiction under applicable law.