Student (parent / guardian) platform use and services agreement

1.1. LuxRepetitor is an educational technology platform designed to help students, their parents or guardians, and independent tutors find one another, book one-to-one online lessons and use additional learning tools.

1.2. The Platform is not a school or educational institution. The Platform provides the AI Tutor as a standalone digital learning service and a technology platform for booking one-to-one lessons.

1.3. One-to-one teaching services are provided solely by the relevant Tutor, acting in their own name and under their own responsibility.

1.4. In relation to one-to-one lessons, the Platform acts as a technology platform for intermediation, bookings, payment administration and communication.

1.5. The relevant Tutor is solely responsible for the quality, content and methodology of the teaching services, learning outcomes and communication with the student.

2.1. During registration, the User must provide accurate information.

2.2. A minor’s account is the responsibility of their parent or legal guardian.

2.3. Persons under the age of 14 may use the Platform only through the account of their parent or legal guardian.

2.4. Login details are confidential.

2.5. The Platform has the right to suspend or delete an account if this Agreement or the laws of the Republic of Lithuania are breached.

find a Tutor;

book one-to-one lessons;

make payments;

use the AI Tutor;

use the Platform’s CHAT system;

4.1. At any one time, a Student may submit up to 3 booking requests for the same subject with different Tutors and up to 10 active booking requests across all subjects.

4.2. Once one Tutor confirms a booking, all other booking requests for the same subject are automatically cancelled.

4.3. A confirmed booking must be paid for within 1 hour. After payment, the price and conditions of that lesson are fixed, and the paid lesson constitutes an obligation to provide the lesson.

4.4. If the booking is not paid for within 1 hour, it is automatically cancelled.

5.1. Payments are made only through licensed payment partners integrated into the Platform.

5.2. The Platform administers the collection of payments.

5.3. The Platform is not a payment service provider.

5.4. The Platform’s income consists solely of commission received for intermediation and administration services.

5.5. The portion of the payment due to the Tutor does not constitute income of the Platform.

6.1. After a booking is confirmed and paid, the price and conditions of that paid lesson are fixed, and the paid lesson constitutes an obligation to provide the lesson on the agreed terms.

6.2. Cancellation of a single paid lesson by the Student: (a) if cancelled 24 hours or more before the scheduled start time, the Student is entitled to a 100% refund of the amount actually paid for that lesson; (b) if cancelled less than 24 hours before the scheduled start time, a 100% refund is not guaranteed. A LuxRepetitor administrator decides individually whether a refund is granted and in what amount.

6.3. Refunds are not automatic. Any refund is executed by a LuxRepetitor administrator. Payment partners (including OPay) process payments and may process a refund only as a payment mechanism; they do not decide whether a refund is due.

6.4. Packages. Where the Student purchases a package of lessons: the package is valid for 3 months from the date of purchase; the package is bound to the specific Tutor; after payment, package terms and price are fixed; unused lessons after expiry normally expire without refund where non-use is attributable to the Student; a refund of the remaining unused part of a package, where granted, is calculated proportionally to the amount actually paid for the package; any such refund is executed by a LuxRepetitor administrator.

6.5. If the Tutor cannot continue an already paid package, the package is not automatically transferred to another Tutor. For lessons actually conducted, the Tutor receives the Tutor’s share. For unused lessons, LuxRepetitor refunds the corresponding amount to the Student. Any financial settlement with the Tutor is handled separately. The Tutor’s full share of a package becomes available only after the last package lesson has been conducted and the 48-hour claim period has ended.

6.6. If the Tutor cancels a paid lesson without an agreed reschedule, the Student receives a refund of the amount actually paid for that lesson plus 100 AI credits from LuxRepetitor. Such cancellation constitutes grounds for a Strike against the Tutor (assigned by a LuxRepetitor administrator, not automatically).

6.7. The cancellation and refund rules set out in this Section do not limit any mandatory rights available to the User under applicable consumer protection law, including any applicable right to withdraw from a distance contract.

6.8. Where a statutory right of withdrawal applies, the conditions, time limits, consequences and any applicable exceptions to that right are governed by applicable law and the Platform’s Refund Policy.

7.1. The Student may request a reschedule even immediately before the scheduled start time by contacting the Tutor through the Platform’s CHAT system.

7.2. If the Tutor agrees to a new time, the change is an agreed reschedule (transfer): it is not a cancellation, not a no-show, and not a Strike.

7.3. For a single lesson, the Student may initiate a maximum of 2 reschedules. The number of reschedules initiated by the Tutor is not limited, provided the Student agrees.

7.4. A rescheduled lesson must take place within 30 days of the original scheduled date of that lesson. A subsequent reschedule does not start a new 30-day period.

7.5. If those 30 days expire and the lesson has not taken place, a LuxRepetitor administrator reviews the case individually. No automatic refund or penalty applies solely by reason of that expiry.

7.6. If the Tutor does not agree to reschedule and the Student cancels the paid lesson, Section 6.2 applies.

8.1. The Student must join the lesson on time. If the Student is late by up to 10 minutes, the lesson continues; the Tutor may extend the lesson but is not obliged to do so.

8.2. If the Student does not join within 10 minutes of the scheduled start time and there was no prior agreed reschedule (Student no-show), the Tutor receives full payment for that lesson and the Student loses the payment for that lesson.

8.3. If the Tutor does not join within 10 minutes of the scheduled start time (Tutor no-show), the Student receives a refund of the amount actually paid for that lesson plus 100 AI credits from LuxRepetitor. Tutor no-show constitutes grounds for a Strike (assigned by a LuxRepetitor administrator, not automatically).

8.4. If the Tutor is more than 5 minutes late after the scheduled start time, such lateness constitutes grounds for a Strike. A Strike is assigned by a LuxRepetitor administrator and is not assigned automatically.

9.1. The Student may submit a dispute or claim regarding a lesson that did not take place or was provided improperly.

9.2. The internal claim/dispute period is 48 hours after the lesson. This period is not an automatic refund mechanism. Any dispute or claim is reviewed by a LuxRepetitor administrator. This period does not limit any mandatory rights or statutory time limits available to the User under applicable law.

9.3. The Platform has the right to request additional information from the Student and the Tutor.

9.4. A LuxRepetitor administrator will make a decision after assessing all relevant circumstances. Refunds are not automatic.

9.5. The Platform’s decision regarding a refund is final within the Platform’s internal dispute resolution process, without prejudice to the User’s rights under applicable law, including the right to seek resolution of the dispute before a competent consumer protection authority or court.

10.1. Users may access the AI Tutor on the Platform. The AI Tutor is an artificial intelligence-based standalone digital learning service provided by the Platform.

10.2. The AI Tutor is intended to support students in their learning and may be used for independent study and additional learning support in accordance with the Lithuanian general education curriculum.

10.3. The AI Tutor is a separate Platform service and may be used independently of one-to-one lessons with Tutors.

10.4. The User may use only the AI Tutor, only one-to-one lessons with a Tutor, or both services together.

10.5. One-to-one teaching services on the Platform are provided by independent Tutors. The AI Tutor is provided by the Platform as a digital service.

10.6. The AI Tutor generates responses using artificial intelligence technologies. Although the Platform aims to provide information as accurately as possible, AI-generated responses may be inaccurate or incomplete, and the User should not rely on them as their sole source of information.

10.7. The Platform may also use artificial intelligence technologies to improve other Platform functions, including learning recommendations, automated assessment of learning progress, generation of lesson summaries and other supporting features. Consumer Rights Relating to Digital Services

10.8. Where the User is a consumer, the AI Tutor and other digital services provided directly by the Platform are subject to the mandatory consumer protection requirements applicable to digital content and digital services.

10.9. If a digital service provided by the Platform does not conform to the Agreement or to applicable legal requirements, the User is entitled to the remedies provided by applicable law. Depending on the circumstances, these may include requiring the digital service to be brought into conformity, receiving a proportionate reduction in price or terminating the relevant contract.

10.10. Nothing in this Agreement excludes, restricts or otherwise affects any mandatory rights or remedies available to the User under applicable consumer protection law.

bypassing the Platform and arranging payments directly with the Tutor;

using the Platform for unlawful activities;

insulting other users;

recording lessons without the consent of all participants;

distributing the Tutor’s teaching materials or other content protected by copyright;

12.1. To the extent permitted by applicable law, the Platform is not liable for:

the quality of teaching services provided by independent Tutors;

learning outcomes;

examination or test results;

the teaching methodology selected by the Tutor;

the Tutor’s acts or omissions;

internet connection failures or technical disruptions;

12.2. The Tutor is responsible for the quality of the one-to-one teaching services provided by that Tutor, subject to the rights and remedies available to the User under applicable law.

12.3. To the extent permitted by applicable law, the Platform is not liable for the failure or improper functioning of equipment used by the User, including a computer, telephone, tablet, camera, microphone or other equipment.

12.4. Nothing in this Section excludes or limits any liability of the Platform that cannot lawfully be excluded or limited under applicable law.

12.5. Nothing in this Section limits the User’s mandatory statutory rights in relation to digital services provided directly by the Platform, including the AI Tutor.

13.1. Personal data is processed in accordance with the Platform’s Privacy Policy.

13.2. The Platform complies with the requirements of the General Data Protection Regulation (GDPR).

14.1. All rights in and to the Platform, its design, logos, software code and other content belong to MB “Luxagente”.

14.2. Except where permitted by applicable law, it is prohibited to copy, distribute, modify or otherwise use the Platform’s content without prior written consent.

15.1. The Platform has the right to update this Agreement at any time.

15.2. The updated version of the Agreement will be published on the Platform.

15.3. Where changes materially affect the User’s rights or obligations, the User will be informed of such changes in advance where required by applicable law. Continued use of the Platform after the changes take effect constitutes acceptance of the updated Agreement to the extent permitted by applicable law.

16.1. This Agreement is governed by the laws of the Republic of Lithuania.

16.2. Any disputes shall first be resolved through negotiation.

16.3. If an agreement cannot be reached, disputes shall be resolved by the courts of the Republic of Lithuania, without prejudice to any mandatory rights of consumers to use applicable out-of-court dispute resolution procedures.